Consumer Protection MCQs with Answers

Question-1. The consumer organisations collect the samples of the products for .

1. Sell them
2. Check them
3. Get bribe from the sellers
4. Distribute them among the poor

Question-2. To provide protection to the consumers against the improper behaviour of the Producers and sellers is called .

1. Consumers Protection Act
2. Consumer Protection
3. Consumer Welfare
4. Consumer Education

Question-3. Which of the following Acts is related to the Consumer 's protection'?

1. Consumer Protection Act,1986
2. Indian Companies Act,1956
3. Indian Partnership Act
4. Indian Contract Act

Question-4. Disputes of amount are settled at the level of District Forum?

1. Up to rupees ten lakh
2. Up to rupees thirty lakh
3. Up to rupees fifty lakh
4. Up to rupees twenty lakh

Question-5. Don't purchase in haste', this is an important of the consumer.

1. Responsibility
2. Right
3. Act
4. All the above

Question-6. When a single consumer fails to get his rights protected, he seeks the help of .

1. Trade Union
2. Consumer Association
3. Labour Union
4. None of the above

Question-7. Which of the following is a consumer organization?

1. Common Cause, New Delhi
2. Voice, New Delhi
3. Consumer Forum, Udipi
4. All of these

Question-8. Who of the following cannot file a complaint?

1. Individual consumer
2. Consumer association that has not been recognised
3. Central government
4. State government

Question-9. Who, of the following, cannot be considered a consumer?

1. A person who buys things to further sell them consideration.
2. A person who gets things without consideration.
3. A person who uses things without the permission of the purchasers.
4. All the above

Question-10. ___ implies safeguard against anti-consumer trade practices of producers and traders.

1. Consumer Protection
2. Redressal Forum
3. National Commission
4. None of these

Question-11. ___ is one of the redressal agencies for redressing consumer grievances.

1. COPRA
2. State Commission
3. Consumer Organisation
4. None of these

Question-12. ___ mark is used for electrical products.

1. ISI
2. FPO
3. ISO
4. Agmark

Question-13. ___ means any person who buys any goods for personal use or hires or avails of any services for a consideration.

1. Consumer
2. Manufacturer
3. Trader
4. Service Provider

Question-14. A complaint can be filed against ___ who adopt(s) unfair trade practices.

1. Trader only
2. Manufacturer only
3. Trader and Manufacturer
4. Consumer

Question-15. A District Forum has jurisdiction to entertain a consumer complaint involving product value:

1. Up to Rs. 20 lakh
2. Up to Rs. 10 lakh
3. Between Rs. 20 lakh and Rs. 1 crore
4. Above Rs. 1 crore

Question-16. From the point of view of business, which one of the following is a reason because of which consumer protection is important?

1. Dynamic environment
2. Fast technological development
3. Government intervention
4. Competitive market

Question-17. Identify the responsibility of consumers being highlighted in the picture given below.

1. Be honest in your dealings
2. Learn about the risks associated with products and services
3. Assert yourself to ensure that you get a fair deal
4. Respect the environment.

Question-18. Identify the right of consumers being exhibited in the picture on your right.

1. Right to choose
2. Right to be heard
3. Right to seek redressal
4. Right to consumer education

Question-19. Identify the right of consumers being promoted in the given picture.

1. Right to seek redressal
2. Right to consumer education
3. Right to information
4. Right to be heard

Question-20. In case a consumer is not satisfied with the order passed in the State Commission, he can further make an appeal in the National Commission within a time period of

1. 10 days
2. 20 days
3. 30 days
4. 45 days

Question-21. In case an aggrieved consumer is not satisfied with the decision of the State Commission, he can make a further appeal in

1. National Commission
2. District Forum
3. Supreme Court of India
4. All of the above

Question-22. In which year did Consumer Protection Act come into existence?

1. 1986
2. 1999
3. 1991
4. 1976

Question-23. Naina, her husband and her two minor daughters were travelling from Mumbai to Delhi, availing a company's flight services in 2018. The airlines had issued boarding passes to all of them. Naina claimed in her plea that the airlines left all her family at the Mumbai Airport without informing them, despite their being in the airport premises. The family had to stay in a hotel and purchase new tickets the next day. The State Consumer Disputes Redressal Commission (SCDRC). on hearing the plea, asked an airline company to pay Rs.50,000 to Naina and her family. Identify the right of consumers being exercised in the given case.

1. Right to safety
2. Right to be heard
3. Right to seek redressal
4. Right to consumer education

Question-24. Right to ___ is a right to be protected against products which are hazardous to life or health.

1. Information
2. Safety
3. Seek Redressal
4. Consumer Education

Question-25. Which of the following statements is not true with regard to the District Forum?

1. It consists of a President and three other members, one of whom should be a woman.
2. The members are appointed by the District Government.
3. A complaint can be made to the appropriate District Forum when the value of the goods or services in question, along with the compensation claimed, does not exceed ?10 lakhs.
4. All of the above

Question-26. Which of the following types of cases are filed in the State Commission?

1. When the value of the goods or services in question, along with the compensation claimed, exceeds Rs.20 lakhs but does not exceed Rs.1 crore.
2. When the value of the goods or services in question, along with the compensation claimed, exceeds Rs.20 lakhs but does not exceed Rs.2 crore.
3. When the value of the goods or services in question, along with the compensation claimed, exceeds Rs.40 lakhs but does not exceed Rs.1 crore.
4. None of the above

Question-27. Which one of the following is not a consumer right?

1. Right to safety
2. Right to seek redressal
3. Right to get discount
4. Right to be heard

Question-28. Which one of the following is not a reason for importance of consumer protection from the point of view of consumers?

1. Consumer ignorance
2. Consumer apathy
3. Consumer exploitation
4. Unorganised consumers