Emerging Modes of Business MCQs with Answers

Question-1. The risk of VIRUS is a common type of

1. Storage risk
2. Both Storage risk & Transactional risk
3. Transactional risk
4. None

Question-2. India is the preferred destination for BPO because of ____________

1. Tax Free Zone for BPOs
2. Cheap People
3. Cheap Manpower
4. Poor conditions

Question-3. The term VIRUS stands for

1. Vital Information Under Siege
2. Vital Information Under Supervision
3. Vital Individual Under Siege
4. Vital Information Under Suspicion

Question-4. Video Conferencing is an example of which type of e business transaction

1. B2E
2. Intra B
3. B2B
4. B2C

Question-5. e-commerce does not include

1. A business interactions with its customers
2. Interactions among the various departments within the business
3. A business?s interactions with its suppliers
4. Interactions among the geographically dispersed units of the business

Question-6. Principle types of outsourcing services are:

1. Advertising
2. Financing
3. Courier service
4. All of the options

Question-7. Use of EDI (Electronic Data Interchange) technology to send and receive commercial documents like purchase order etc is an example of

1. B2B
2. C2C
3. B2C
4. Intra B

Question-8. Use of ATM( Automated Teller Machine) to withdraw money is an example of

1. B2C
2. Intra B
3. C2C
4. B2B

Question-9. A Call Centre handles

1. Both customer facing and back-end business
2. Both voice based and non-voice based business
3. Only out-bound voice based business
4. Only in bound voice based business

Question-10. Out of e-commerce and e-business, which is a broader term?

1. both e-business and e-commerce are same thing
2. e-commerce
3. e-business
4. None

Question-11. A Call Center handles

1. Both voice based and non voice based business
2. Only out-bound voice based business
3. Only in-bound voice based Business
4. Both customer facing and back end business

Question-12. ____________ refers to contracting out some of its activities to a third party which were earlier performed by the organisation.

1. BPO
2. E-Commerce
3. Outsourcing
4. E-Banking

Question-13. ____transactions have business firms at one end and its customers on the other end.

1. C2B Commerce
2. B2C Commerce
3. B2B Commerce
4. C2C Commerce

Question-14. Formation of Consumers Forum and Pressure groups ( e.g. Yahoo group) is an example of

1. C2C
2. B2B
3. B2C
4. Intra B

Question-15. Both buyers and sellers are customers under_______ type of e-business transaction

1. C2C Commerce
2. B2C Commerce
3. C2B Commerce
4. B2B Commerce

Question-16. Complaint lodged by a customer at the companys call centre is _______ type of e-business transaction.

1. C2C Commerce
2. C2B Commerce
3. B2C Commerce
4. B2B Commerce

Question-17. Under what method payment is made at the time of physical delivery of goods

1. Cash on delivery
2. Debit card payment
3. Credit card payment
4. Prepaid amount

Question-18. Payment of purchase through online shopping is done through

1. Cod, Credit Card or Debit Card
2. Cod
3. Credit Card or Debit Card
4. None of the options

Question-19. e-Commerce DOES NOT include

1. Conducting various functions
2. Interaction of firms with its
3. Interaction of firm with its customers.
4. Interaction of firm with its customers.

Question-20. _____is not an application of e-business.

1. Contract R &D
2. Online trading
3. Online Bidding
4. Online Procurement

Question-21. It is not an application of e-business

1. Contract R&D
2. Online trading
3. Online procurement
4. Online bidding

Question-22. Which one of the following is the Benefit of outsourcing?

1. Cost reduction
2. Sweat shopping
3. Resentment in home country
4. Ethical fall out

Question-23. The payment mechanism typical to e-business

1. Credit and Debit Cards
2. Cash on Delivery (CoD)
3. Cheques
4. e-Cash

Question-24. Which method is very popular for making online transactions?

1. Credit Card
2. Debit Card
3. Net banking
4. All of the above

Question-25. Which one of the following is used to avoid transactional risk?

1. Credit Card Authentication
2. Digital cash.
3. Cyber Cells
4. Encryption

Question-26. Level -2 virus means

1. Disruption of functioning.
2. Complete destruction of the system
3. Damage to target data files
4. Annoyance in terms of some onscreen display

Question-27. Factoring is_____type of outsourcing service.

1. Financing
2. Advertising
3. Courier service
4. Customer support

Question-28. Annoyance in terms of some onscreen display

1. Firms interaction with its customers.
2. Firms interaction with other business firms.
3. Firms interaction with its own departments.
4. None of the options

Question-29. Which one of the following is NOT an example of transactional risk?

1. Hacking
2. Default on order taking
3. Default on payment
4. Default on delivery

Question-30. In outsourcing the process may be outsourced to

1. Horizontals
2. Verticals
3. Captive BPO unit
4. All of the above

Question-31. VPN( Virtual private Network) is an example of

1. Intra B
2. C2C
3. B2B
4. B2C

Question-32. Here, parties involved in the electronic transactions are from within a given business firm, hence, the name is ________

1. Intra-C Commerce
2. Intra-D Commerce
3. Intra-B Commerce
4. Intra-A Commerce

Question-33. Which of the following is NOT the advantage of e-Business

1. Low personal Touch
2. Global reach
3. Convenience
4. Speedy transactions.

Question-34. Which of the following is NOT a disadvantage of outsourcing?

1. Quest for excellence
2. Confidentiality
3. Sweat shopping
4. Ethical fall out